1. Introduction

This Returns & Refunds Policy applies to purchases made through www.lyrathreads.com, operated by SAMRAG LIFESTYLE PRIVATE LIMITED.

We aim to provide a clear and fair process for customers who experience an issue with their order.

2. Return Eligibility

Return requests are reviewed based on the condition of the item, the reason for the request, any product-specific return conditions and applicable law.

Where a standard return is permitted, products may be required to meet the following conditions:

• The item is unused, unworn and unwashed.
• Original product tags and labels are intact.
• The product is returned with its original packaging and accessories, where reasonably possible.
• Proof of purchase or an order number is provided.
• The return request is submitted within the applicable return period.

These conditions do not limit remedies available for defective, damaged, incorrect or misdescribed products under applicable law.

3. Return Request Period

The permitted return-request window, where applicable, will be communicated on the product page, during checkout or through the order information provided to the customer.

Please contact our support team promptly after receiving an item if you wish to request a return.

For damaged, defective or incorrect items, contact us as soon as reasonably possible so that we can investigate and assist.

4. Non-Returnable Items

Certain products may have special return restrictions for hygiene, customisation or other legitimate reasons, where permitted by applicable law.

Any such restriction should be clearly disclosed on the relevant product page before purchase.

These restrictions do not override statutory rights relating to defective, damaged or incorrectly supplied goods.

5. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect or materially different item, please contact our support team with:

• Your order number.
• The product name and description of the issue.
• Clear photographs showing the issue, where available.
• Photographs of the packaging, if relevant.

Our team will review your request and explain the appropriate resolution, which may include replacement, exchange, refund or another remedy as required by applicable law.

6. How to Request a Return

To initiate a return request, email support@lyrathreads.com or contact our customer support team.

Include your order number, the items concerned and the reason for the request.

Please wait for return instructions before sending a product back. Our team will provide the available return arrangements and destination.

7. Return Shipping

The method and cost of returning an eligible product depend on the reason for the return and the applicable return conditions.

We will explain any applicable return shipping charges before arranging a standard discretionary return.

Where a return is required because of our error or a product defect, return arrangements will be handled in accordance with applicable consumer rights.

8. Exchanges

Exchange requests for an alternative size, colour or product may be accepted where the item is eligible and the requested replacement is available.

If the preferred replacement is unavailable, our team will explain the available alternatives, including any applicable refund options.

9. Refund Approval

Once an eligible return has been received and reviewed, or another refund entitlement has been established, we will communicate the outcome of the request.

Approved refunds will be processed using an appropriate refund method, generally the original payment method where supported.

Refund processing is subject to applicable law and the procedures of the payment service provider.

10. Refund Processing Time

After a refund has been approved and initiated, the time taken for the amount to appear in the customer’s account may vary according to the payment method, bank or payment service provider.

Customers may contact our support team for assistance if a confirmed refund has not appeared within the communicated processing period.

11. Missing or Incomplete Refunds

If you have received a refund confirmation but the amount has not been credited, please first check the relevant bank account or payment statement.

If the amount is still missing, contact our support team with your order number and refund reference, where available.

12. Order Cancellations

Customers who wish to cancel an order should contact us as soon as possible.

Cancellation requests are reviewed according to the order’s processing and dispatch status, the applicable cancellation conditions and consumer rights.

Orders that have already been dispatched may need to be handled through the applicable return process.

13. Consumer Rights

Nothing in this policy is intended to exclude or restrict rights or remedies available to consumers under applicable Indian law.

If a product is defective, misdescribed or supplied incorrectly, statutory rights may apply independently of our standard return conditions.

14. Policy Updates

We may update this policy as our store operations or legal obligations change. The latest version will be published on this website.