FAQ

Lyra Threads · Customer Support

Frequently Asked Questions

Everything you need to know about shopping with Lyra Threads.

Shopping & Orders

How do I place an order?
Browse our collections, choose your preferred product, select the available size or colour, and add it to your cart. Proceed to checkout and follow the instructions to complete your order.
Do I need an account to order?
You can use any checkout options enabled on our website. Creating an account, where available, can help you access your order history.
Can I change my order after placing it?
Please contact our support team as soon as possible with your order number. Changes may not be possible once an order is processed or dispatched.
Are the product colours exactly as shown?
We aim to display product colours accurately. However, slight variations may occur due to lighting, photography and screen settings.

Payments & Pricing

What payment methods are accepted?
Available payment methods are displayed during checkout. Options may depend on the payment provider and order details.
Are prices displayed in Indian Rupees?
Yes. Product prices are displayed in INR. Any applicable shipping charges and taxes will be shown during checkout.
What if my payment fails?
Please check whether your bank or payment provider has charged you before retrying. If payment was deducted but your order was not confirmed, contact support with the transaction details.

Shipping & Delivery

Where does Lyra Threads deliver?
Delivery is available to eligible locations within India, subject to courier serviceability. Availability may depend on your PIN code.
How long does delivery take?
Delivery estimates depend on product availability, dispatch time, courier service and delivery location. Please refer to your order updates for available delivery information.
How can I track my order?
Where courier tracking is available, tracking information may be shared after dispatch. You can also contact our support team with your order number.
Is shipping free?
Any applicable delivery charges or free-shipping offers will be displayed during checkout.

Returns & Exchanges

Can I return a product?
Return eligibility depends on the item and the applicable return conditions. Please review our Returns & Refunds Policy .
Can I exchange a product for another size?
Size exchange requests may be considered for eligible products, subject to availability and applicable conditions. Contact customer support for assistance.
What if I receive a damaged or wrong product?
Contact us promptly with your order number, details of the issue and photographs where available. Our team will review the problem and explain the appropriate resolution.
How will I receive my refund?
Approved refunds are generally processed through the original payment method where supported. Processing time depends on the payment provider and applicable refund arrangements.

Sizing & Product Care

How do I select the right size?
Refer to our Size Guide and check any product-specific measurements before ordering.
Are all clothing sizes the same?
No. Sizes may vary depending on the garment design, brand, fabric and fit. Product-specific measurements should take priority over general size guidance.
How should I wash my garments?
Follow the care instructions supplied with the garment. Delicate, embellished and embroidered fabrics may need special handling.

Still Have Questions?

Our customer support team is here to help.
Email: support@lyrathreads.com
Phone: +91 78920 41689

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