Lyra Threads · Customer Support
Frequently Asked Questions
Everything you need to know about shopping with Lyra Threads.
Shopping & Orders
How do I place an order?
Browse our collections, choose your preferred
product, select the available size or colour,
and add it to your cart. Proceed to checkout
and follow the instructions to complete your order.
Do I need an account to order?
You can use any checkout options enabled
on our website. Creating an account, where
available, can help you access your order history.
Can I change my order after placing it?
Please contact our support team as soon as
possible with your order number. Changes may
not be possible once an order is processed
or dispatched.
Are the product colours exactly as shown?
We aim to display product colours accurately.
However, slight variations may occur due to
lighting, photography and screen settings.
Payments & Pricing
What payment methods are accepted?
Available payment methods are displayed
during checkout. Options may depend on
the payment provider and order details.
Are prices displayed in Indian Rupees?
Yes. Product prices are displayed in INR.
Any applicable shipping charges and
taxes will be shown during checkout.
What if my payment fails?
Please check whether your bank or payment
provider has charged you before retrying.
If payment was deducted but your order
was not confirmed, contact support
with the transaction details.
Shipping & Delivery
Where does Lyra Threads deliver?
Delivery is available to eligible locations
within India, subject to courier serviceability.
Availability may depend on your PIN code.
How long does delivery take?
Delivery estimates depend on product
availability, dispatch time, courier
service and delivery location.
Please refer to your order updates
for available delivery information.
How can I track my order?
Where courier tracking is available,
tracking information may be shared
after dispatch. You can also contact
our support team with your order number.
Is shipping free?
Any applicable delivery charges
or free-shipping offers will be
displayed during checkout.
Returns & Exchanges
Can I return a product?
Return eligibility depends on the item
and the applicable return conditions.
Please review our
Returns & Refunds Policy
.
Can I exchange a product for another size?
Size exchange requests may be considered
for eligible products, subject to
availability and applicable conditions.
Contact customer support for assistance.
What if I receive a damaged or wrong product?
Contact us promptly with your order
number, details of the issue and
photographs where available. Our team
will review the problem and explain
the appropriate resolution.
How will I receive my refund?
Approved refunds are generally processed
through the original payment method
where supported. Processing time depends
on the payment provider and applicable
refund arrangements.
Sizing & Product Care
How do I select the right size?
Refer to our
Size Guide
and check any product-specific
measurements before ordering.
Are all clothing sizes the same?
No. Sizes may vary depending on the
garment design, brand, fabric and fit.
Product-specific measurements should
take priority over general size guidance.
How should I wash my garments?
Follow the care instructions supplied
with the garment. Delicate, embellished
and embroidered fabrics may need
special handling.
Still Have Questions?
Our customer support team is here to help.
Email: support@lyrathreads.com
Phone: +91 78920 41689
