1. Introduction

This Shipping & Delivery Policy applies to purchases made through www.lyrathreads.com, operated by SAMRAG LIFESTYLE PRIVATE LIMITED.

We aim to provide clear delivery information and keep customers informed about the progress of their orders.

2. Shipping Availability

We offer shipping to eligible delivery locations within India, subject to courier serviceability and applicable shipping restrictions.

Delivery availability for an address may be confirmed during checkout or through our customer support team.

3. Order Processing & Dispatch

Orders are processed after successful order confirmation and, where applicable, payment verification.

Processing times may vary depending on stock availability, product type, order volume, weekends and public holidays.

Customers will be informed if an order requires an unusually long processing period or cannot be fulfilled.

4. Estimated Delivery Time

Estimated delivery times, where provided, depend on the destination, courier partner, product availability and dispatch date.

Delivery estimates are indicative and are not guaranteed unless expressly stated otherwise at the time of purchase.

For order-specific delivery information, please contact our customer support team with your order number.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Shipping offers, promotional discounts or free-shipping eligibility may vary depending on the order and the terms of the applicable promotion.

6. Order Tracking

Where shipment tracking is supported by the courier partner, tracking details may be shared after dispatch.

Customers may use the tracking details to view delivery progress through the relevant courier service.

If you need assistance tracking an order, email support@lyrathreads.com with your order number.

7. Delivery Delays

Delays may occur due to circumstances such as severe weather, transport disruptions, courier service issues, public holidays or other events outside our reasonable control.

If a shipment is significantly delayed, please contact us so that we can review the order status and provide available information.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate delivery information, including the recipient’s name, complete address, PIN code and contact number.

If you discover an address error, please contact us as soon as possible. Address changes may not be possible after the shipment has been dispatched.

Additional delivery charges resulting from an incorrect address may apply where permitted by law and communicated to the customer.

9. Failed Delivery Attempts

Delivery partners may make additional delivery attempts according to their service procedures.

Shipments that cannot be delivered may be returned to the sender. Our team will review the available options for redelivery, cancellation or refund as appropriate.

10. Damaged or Incorrect Deliveries

If your parcel arrives damaged, contains an incorrect item or has a missing product, please contact our support team promptly.

Include your order number, a description of the issue and relevant photographs of the parcel or product where available.

We will review the issue and explain the available resolution, subject to our Returns & Refunds Policy and applicable consumer rights.

11. Partial Shipments

Where necessary, an order containing multiple products may be dispatched in separate shipments.

If this occurs, customers may receive separate tracking details for individual packages.

12. Cancellation Before Dispatch

If you wish to cancel an order, please contact us promptly.

A cancellation request may be easier to accommodate before the order has been packed or dispatched. Any approved refund will be processed according to the applicable payment method and cancellation terms.

13. Changes to This Policy

We may update this Shipping & Delivery Policy as our delivery arrangements or service requirements change.

The updated policy will be available on this website.